Purchases & drafts
Refund & Cancellation Policy
Epostora uses manual Wise payments. This page explains how unpaid drafts expire and how a manual refund is reflected in the capsule status.
Epostora service information
Wise payments
The payment page shows the stored capsule price, Wise link, and unique six-character reference. Put that reference in the Wise payment note. Epostora confirms payments manually, usually within 24 hours. Saving a draft or clicking “I paid” does not mark it paid; an administrator must verify the transfer before the capsule is sealed.
Unpaid draft expiry
An unpaid pending capsule becomes expired after seven days. It and its stored media are retained for another 30 days, then the hourly cleanup job attempts permanent deletion. A late payment may still be honored during that retention period if the opening date has not passed. This is expired-draft cleanup, not a refund or cancellation of a paid capsule.
Manual refunds and cancellations
Refunds are handled manually outside Epostora through Wise. Contact contact@epostora.com about a refund request. The capsule is marked cancelled only after an administrator has issued or verified the manual refund; the admin action does not send money. Cancelled capsules are not opened by the scheduled-opening process. An opened capsule cannot be cancelled through this admin action.
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